Returns

kdjinspired.com Returns Policy is valid for 14 days from receipt of your item. 

Faulty Items

If you receive an item that is faulty or damaged you may return it to us and we will replace it (if stock is available) or provide a refund. A replacement will be sent or a refund will be made when we receive the returned item from you

We will reimburse postage costs for U.K. only
Please follow the Returns Procedure below.

Duplicate or Incorrect Item

If you receive a duplicate item or an incorrect item sent to you as a result of our error, you may return it to us and we will provide a refund or replace the incorrect item with the correct one if stock is available. A replacement will be sent, or a refund will be made when we receive the returned item from you.

We will reimburse Postage Costs
Please follow the Returns Procedure below.

Unwanted Items

Unwanted items can be returned to us up to 14 days after the date we send it to you.
We will pay for returns via Hermes for U.K. only.
Please follow the Returns Procedure below.
(Testers are not refundable)

Returns Procedure

To return an item you must request a return by emailing [email protected] advising us of the reason for return.
Package the item securely and include your name and order number
Obtain a proof of postage when you send the item. If a returned item is lost in the post you will need to claim for its loss from the Royal Mail who will require proof of postage.
We reserve the right not to accept returns that do not have a ‘Returns Authorisation’.
NOTE: You must get appropriate cover for the delivery of all items in case anything gets lost in the post. You will need to claim for any items lost in delivery from the Royal Mail as we cannot. Proof Of Posting is available when you send your item from the Post Office and does not cost anything. Without Proof of Posting we cannot make any refunds if the item does not get to us.

Testing Returns

We test all returned items and reserve the right to return the product to you at your expense or charge a reasonable re-stocking fee if we cannot Find the fault on our item.

Items that cannot be returned
Most items bought from us can be returned, however, the nature and use of some items means that we cannot accept a return on them. Items that cannot be returned are explained below:

Specially ordered items or anything ordered on your behalf outside of our standard catalogue.
Gift Vouchers and Gift Cards are non-returnable and cannot be exchanged for cash or anything else. They must be used to purchase items from the web site.